Terms & Conditions
Terms and Conditions of Trade of The Local Internet Presence Services and Use of Website https://lipservices.com.au
**Last updated: 25-August-2026**
These terms govern your use of lipservices.com.au and any services you purchase from LIP Services ("we", "us", "our", ABN 96 976 308 814). By using our website or engaging our services, you agree to these terms.
Our services
We provide AI-powered marketing and business automation for Australian service businesses, including:
- AI Voice Agent (Receptionist)
- Automated CRM
- AI Automated Office Manager
- Short-form video content, newsletter, and blog content production
Specific inclusions and pricing for each tier are set out on our website and may be updated from time to time.
Fees and billing
- Setup fees are charged once, at the start of your engagement, and are non-refundable once work has commenced, except as set out under Refunds below.
- Monthly fees are billed in advance and processed automatically via Stripe.
- All our services run month-to-month. There's no lock-in contract, you can cancel any time, and you won't be charged again after the billing period you've already paid for ends.
Refunds
We don't offer refunds because something hasn't been actioned yet or you've changed your mind. If there's a genuine gap between what we agreed to deliver and what you actually received, tell us and we'll make it right, including a refund where that's the right outcome. We handle these case by case.
Performance / revenue-share arrangements
Where we've agreed a performance or revenue-share arrangement instead of, or alongside, standard fees, the specific terms (metrics, reporting, payment triggers) will be set out in a separate written agreement with that client. These general terms still apply in addition to that agreement.
Your account and number ownership
If your plan includes a phone number or messaging service, that number and its associated account (e.g. Telnyx) belong to you, not us. If you leave, you keep the number.
Content and IP
- Content we produce for you (video scripts, newsletters, blog posts, and other deliverables) belongs to you once paid in full.
- We may use anonymised or aggregated results from your engagement (performance figures and outcomes with no name, logo, or detail specific enough to identify your business) in our own marketing and case studies. If we want to name you, use your branding, or include identifying detail, we'll ask first.
- Your contact and lead data held in our CRM is your property. You can export a full copy of it at any time via the CRM's export feature.
- Our underlying systems, CRM platform, automation flows, templates, prompts, and software remain our property.
Client responsibilities
- You're responsible for the accuracy of information you give us about your business (pricing, services, policies) that we use in content or automated communications.
- You're responsible for ensuring you have the right to contact the leads and customers you upload or connect to our systems.
Limitation of liability
To the extent permitted by Australian law, we're not liable for indirect or consequential loss, or loss of profits, arising from your use of our services. Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded.
Termination
Either of us can end the engagement at any time. There's no minimum term, if you're not happy, you can leave. We may also suspend or end services immediately if fees go unpaid or these terms are breached.
Governing law
These terms are governed by the laws of Victoria, Australia.
Contact us
"LIP Services" - Local Internet Presence Services
Phone: 0422 717 798
Email: [email protected]
ABN: 96 976 308 814